In order to ensure your understanding of our 30-Day Return and Refund Policy, please read it carefully in its entirety before or after placing an order with us, or before considering a return. Once an order is placed with us, it is understood that you’ve read and agree to this policy.
Here atSolarTech-UKm, we’re fully committed to providing around-the-clock customer satisfaction through our online and phone-in customer service and efficient return process! Calls and emails regarding returns are processed either the same day, or within a maximum of 2 days. We work diligently to make sure your complaints and questions are quickly answered in the most helpful and timely manner. However, in the unlikely case of needing to create a return, we have some general guidelines and information.
Return Policy
Products that were ordered and/or assembled for the customer, may be returned within 30 days of the receipt of the product. Before returning items, it is necessary to call and speak with our representative at +44 (0)843 837 2334 or sales@solartechuk.com. Once you have received your return confirmation and been instructed where to return the item you are responsible for shipping charges back to that address. Once issued, a reference number given to you, will be valid for 30 days from the date issued and items must be received in that time frame. Please refer this number in a clear location on the outside of the package when returning product. The Customer shall be responsible for the return of any unused product and agrees to use only reputable carriers capable of providing proof or delivery and insurance for the value of the shipment. You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging, in new and resalable condition with the original blank warranty cards, manuals, and all accessories. Wee requires at minimum 24 hours to inspect a returned item prior to issuing a refund or credit. If any component of the returned product is missing, the return procedure is breached and we may reject the return or may choose to impose additional charges for replacement of the missing component. A 15% restocking fee will be charged for all returns.
